Support

Email ping@snazzerra.com and we'll reply within two working days. The answers below cover most questions.

Scores

My scores are empty or say "needs more data"

Meridian computes Recovery from last night's sleep, heart rate variability and resting heart rate, so it needs an Apple Watch (or another device that writes sleep and heart data to Apple Health) worn overnight. Check Settings → Data quality in the app to see which signals arrived. Baselines are personal and take a few nights to settle; with existing Apple Health history they are ready from the first day.

I denied a Health permission by mistake

Open the Health app → your profile → Apps → Meridian and turn the category on. Meridian picks it up on the next sync (pull down on Today).

Can I try it without an Apple Watch?

Yes. On the "Link Apple Health" step of onboarding, choose "Explore with sample data". Settings → Sample data → "Connect Apple Health instead" switches to your own data later.

Apple Intelligence

The daily briefing, coach and workout reads use Apple Intelligence on the device, which needs an iPhone 15 Pro or later (or an iPad with M1 or later) with Apple Intelligence turned on in Settings. On other devices Meridian shows its own composed briefing and the coach uses built-in answers. Settings → Apple Intelligence in the app shows the model's status and what happened to the last briefing.

Subscription

What is free and what is Pro?

Recovery, Sleep and Strain with what drove them, the activity rings, the timeline, widgets and the Watch app are free. Pro adds the daily briefing, coach, Energy Bank, Stress, Daily Balance, training and planner, workout analysis, sleep insights, biological age, body systems and long-range trends. Pro is USD 2.99 a month or USD 24.99 a year after a 14-day free trial, shown in your local currency in the app.

Restore a purchase on a new iPhone

Settings → Meridian Pro → Restore purchases, signed in with the same Apple Account. Subscriptions follow the Apple Account, not the device.

Cancel or change the plan

iPhone Settings › Apple Account › Subscriptions › Meridian. Cancelling keeps Pro until the end of the period you've paid for. Refund requests go to Apple at reportaproblem.apple.com.

Privacy

Everything stays on your iPhone; there is no account and no server. Deleting the app deletes everything Meridian holds. Full details in the Privacy Policy.

Something looks wrong

Send a screenshot and the line under Settings → Apple Intelligence → "Last briefing" (for briefing questions) or Settings → Data quality (for score questions) to ping@snazzerra.com.